At the SYLVANIA Online Store we are always working hard to provide our customers with the best customer service in the industry. If you have any questions, problems, concerns, or suggestions for new products, please feel free to contact us via our Online Feedback Form, e-mail, or postal service and we will get back to you as soon as possible (usually within 24 hours).
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Osram Sylvania
C/O Fulfillment America, Inc.
17 Progress Road
Billerica, MA 01821 |
General FAQ
I think I may have placed an order by accident. What should I do?
If you ever place an order inadvertently, immediately notify us via our online form or e-mail so we can void the order. If the item has already shipped when you realize the error, you may return it in its unopened original packaging for a refund.
What is the return policy at the SYLVANIA Online Store?
Detailed information regarding our return policy can be found here.
Can orders be placed by e-mail or postal service?
No. All orders must go through the website. If you have a question or concern about placing a large order, feel free to contact us and we will do everything in our power to make sure your concerns are resolved.
What are my payment options?
The Sylvania Online Store accepts Mastercard, and Visa.
Shipping FAQ
How will I know that my order has been processed correctly?
When you finish the checkout process you will receive an automated e-mail within 24hrs notifying you that your order has been processed and is being shipped.
How long will it take for my order to arrive?
As long as the item is in stock, it should arrive within 10 days using standard shipping.
What happens if my order is damaged on arrival?
If you ever receive an order that is damaged or broken on arrival you can send it back for either a full refund or an exchange. Return Form
Can I track my order after it has been shipped?
Yes. In your automated response you will receive a tracking number link provided by UPS that will allow you to see the approximate location of your order after it leaves our warehouse. If the link provided in the automated e-mail does not work, you may copy your tracking number and plug it directly into UPS' tracking system on their website www.ups.com
Do you ship outside the US?
No, initially we will only be shipping product to customers in the US and Puerto Rico.
My package should have arrived by now, but it hasn't. What should I do?
If this occurs or you have any other concerns about the status of your order please e-mail: Sylvania@FulfillmentAmerica.com or fill out our online feedback form and we will get back to you as quickly as possible (usually within 24hrs)
Fulfillment America
Fulfillment America (FAI) is a partner of OSRAM SYLVANIA with whom we (OSRAM SYLVANIA) coordinate shipping for internet sales. For more information on Fulfillment America please visit their website at: http://www.fulfillmentamerica.com/
All products appearing on this site (http://store.sylvania.com) are distributed by OSRAM SYLVANIA.
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